General Shipping Information:
*we ship your order using USPS
*All packages will have a tracking number.
*Everything is in stock so that you will get your items as fast as possible.
Orders are shipped within 1-2 business days. A signature may be required on receipt. We will contact you if the merchandise you have ordered is out of stock!
Business days are working days only and do not include weekends and holidays.
Some delays may occur due to custom checks and holidays.
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to. This amount will be deducted from your merchandise refund.
Domestic/International Shipping Policies:
You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; we have no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.Customs policies vary widely from country to country; contact your local customs office for more information.
After your order is made you should receive a confirmation delivery email from us.
Please double check your email and mailing address to make sure we have your correct information.
please track your package with tracking number we will provide. it is your responsibility.
if the package shows it was delivered safely and you did not receive, this is not shai shanti's responsibility. PLEASE make sure the address provided by you is safe to receive packages.if not, please email us and ask for signature required for no extra charge.
Your satisfactory is most important to us. we thank you.
Refunds and Exchanges
Refunds and Exchanges
Returns and exchanges may be accepted on most shai shanti merchandise that have not been worn, altered or washed, and with all tags attached. retuned items may be eligible for store credit. please include your order number with your return.
*items that are returned that do not meet our specifications will be denied.
*Sale items can not be exchanged!
*if item is defective, it may be exchanged to same item or different item with same $ value from shai shanti online store.
Original shipping charges are non-refundable.All returns must be received to our office within 14 days of receiving your order. Please choose your shipping method accordingly.
You will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled items must be returned unused and in their original condition.